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Ohioans expect their digital interactions with state government to be simple and streamlined. The InnovateOhio Platform designs intuitive customer journeys that deliver these expectations so that state agencies can fulfill their missions and engage the public. Our guiding principles are: 

Know the customers and adopt a user journey focus for service delivery.

Prioritize customer-facing improvements that insulate them from organizational complexities, whether related to people, process, or technology.

Ensure mobility and accessibility for digital engagement with the State regardless of individual, location, or device.

A seamless user experience across state websites, portals, and intranets allows agencies to focus resources on what matters most to the people they serve, making it easier for Ohioans to access the state services they need. 

Rapid and agile online development with state standards based on industry-leading design Innovate Ohio Platform logo
User Experience
User Experience

Ohioans expect their digital interactions with state government to be simple and streamlined. The InnovateOhio Platform designs intuitive customer journeys that deliver these expectations so that state agencies can fulfill their missions and engage the public. Our guiding principles are: 

Know the customers and adopt a user journey focus for service delivery.

Prioritize customer-facing improvements that insulate them from organizational complexities, whether related to people, process, or technology.

Ensure mobility and accessibility for digital engagement with the State regardless of individual, location, or device.

A seamless user experience across state websites, portals, and intranets allows agencies to focus resources on what matters most to the people they serve, making it easier for Ohioans to access the state services they need. 

User Experience Capabilities