Ohioans expect their digital interactions with state government to be simple and streamlined. The InnovateOhio Platform designs intuitive customer journeys that deliver these expectations so that state agencies can fulfill their missions and engage the public. Our guiding principles are:
Know the customers and adopt a user journey focus for service delivery.
Prioritize customer-facing improvements that insulate them from organizational complexities, whether related to people, process, or technology.
Ensure mobility and accessibility for digital engagement with the State regardless of individual, location, or device.
A seamless user experience across state channels, portals, and intranets allows agencies to focus resources on what matters most to the people they serve, making it easier for Ohioans to access the state services they need.
Ohioans expect their digital interactions with state government to be simple and streamlined. The InnovateOhio Platform designs intuitive customer journeys that deliver these expectations so that state agencies can fulfill their missions and engage the public. Our guiding principles are:
Know the customers and adopt a user journey focus for service delivery.
Prioritize customer-facing improvements that insulate them from organizational complexities, whether related to people, process, or technology.
Ensure mobility and accessibility for digital engagement with the State regardless of individual, location, or device.
A seamless user experience across state channels, portals, and intranets allows agencies to focus resources on what matters most to the people they serve, making it easier for Ohioans to access the state services they need.
ADA-Compliant
Built-in accessibility compliance
Aggregate Applications
Integration of application content
Content First
Patterns that support findability
Content Management
Self-service content
Customizable Features
Flexible for agency needs
Dynamic Web Forms
Low code API based application user interface (UI)
Governance & Access Control
Content control by role
Integration with OH|ID
State identity is pre-integrated
Mobile Ready
Responsive templates and components
Site Analytics
Analytics for site owners and authors
Standardized Dynamic Templates
Fast to deploy, compliant
User-Centric Navigation
Customer-focused information architecture
An accelerator to easily create modern, responsive and ADA-compliant websites and portals for the InnovateOhio cloud platform. The InnovateOhio Portal Builder is available to State of Ohio Agencies in a Software as a Service (SaaS) form.
Ohio's enterprise intranet platform features simplified access to business applications and a modernized, accessible, mobile-responsive design. Agencies that on-board their intranet enable their communications staff to communicate directly with their workforce through streamlined content management.
Based on the overarching Ohio.gov style and Bootstrap 3.4.1, the user experience digital toolkit is a universal framework for creating a seamless user experience for visitors to Ohio agency websites. Released in December of 2016, the digital toolkit is currently being refreshed and built into a full design system.